Customer Experience Design” workshop for DX realization to create new forms

With the advancement of digitalization and the remarkable development of AI, our business and daily lives are undergoing a period of great transformation. In this transformation, companies are required to leverage digital technologies to provide more amazing experiences from the customer’s perspective.

In this workshop, we will first deepen our understanding of the essentials of DX, and then design customer experiences and explore the challenges and solutions that customers are facing. Our UXD experts will support you as you work to tackle real-world challenges so that you can apply the knowledge directly to your work tomorrow.

The knowledge and ideas you will gain will help your organization or business become more competitive in the digital age and improve the customer experience.
This workshop will be held on an irregular basis, so don’t miss this opportunity!

Outline of the event

Customer Experience Design" workshop for DX realization to create new forms

• Click here to see the workshop event report.

Workshop Flow

lecture	Understanding DX and the importance of customer experience design Proper understanding of DX Importance of Customer Experience Design
workshop	Design the customer experience and explore customer challenges and solutions review of current conditions Increase customer resolution GAP identification of needs For the future

• Please note that some of the above information is subject to change.

Recommended for those who have the following issues

This workshop is effective for those who have the following issues
Services are intended for BtoB, BtoC, internal use, etc.

DX promotion
✅I have a vague understanding of DX, but would like to know more about it
✅DX promotion cannot go beyond business efficiency (digitization and paperless)

Service Planning
✅I want to hypothesize about the issues customers are facing
✅I want to learn more about customer experience design

User satisfaction
✅We want to improve the quality (customer satisfaction) of the services we provide
✅The number of users of our services is not growing, so we want to increase the number of users

Instructors in charge

HCD-Net Certified Human-Centered Design Specialist is a certification program for HCD specialists conducted by the Human-Centered Design Promotion Organization. Human-Centered Design is a standard established by “ISO 9241-210” and “JIS Z 8530:2021”, and based on “Ergonomics – Human-Centered Design of Interactive Systems”, the organization certifies as a specialist a person who has the competence to practice “Human-Centered Design”. The Organization for the Promotion of Human-Centered Design certifies as a specialist those who have the competence to practice human-centered design.

Engaged in planning (UX design)/development/sales/operation of our products, etc. Started full-scale UX design business in 2019. He has accompanied clients in a wide range of industries including manufacturing, retail, and service as a lead designer. Contributes to creating a society where many people can live conveniently and comfortably by appropriately providing various knowledge and methods on design and human-centered design, such as as a design thinking training instructor and activities on YouTube.

Click here to apply

It will help your organization or business to be more competitive in the digital age and deepen your relationship with your customers. This workshop will be held on an irregular basis, so don’t miss this opportunity!
To participate, please register by clicking the registration button below.

• Click here to see the workshop event report.